Support
Need a hand? We’re happy to help. Email support@lootmachi.com and we’ll usually get back to you within 2–3 business days.
Frequently asked questions
How do I report a problem with a deal?
Open the deal and use “Report,” or email us the deal link. We review reports of expired, inaccurate, or misleading deals and update or remove them.
A price looks wrong or the deal expired.
Prices and availability change constantly at the retailer. Always confirm the final price and terms on the retailer’s own site before buying — see our affiliate disclosure. Tell us and we’ll refresh or pull it.
How do I manage notifications?
In the app, open Settings (or your device’s notification settings) to turn price-drop and alert notifications on or off at any time.
How do I delete my account and data?
In the app, go to Settings → Delete account. This permanently removes your sign-in and associated profile data. Prefer email? Write to support@lootmachi.com from your account email and we’ll process it. See the Privacy Policy for what’s retained and why.
How does LootMachi make money?
We may earn an affiliate commission when you buy through links on the Service, at no extra cost to you. This never changes the price you pay. Details in our affiliate disclosure.
I’m a retailer/brand — how do I get in touch?
Email support@lootmachi.com with “Partnerships” in the subject.
Grievance redressal (India)
LootMachi is an intermediary under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and a Data Fiduciary under the Digital Personal Data Protection Act, 2023. Both require a named contact and published timelines, so here they are.
| Grievance Officer | [NAME TO BE APPOINTED] — see note below grievance@lootmachi.com |
|---|---|
| Postal address | [REGISTERED INDIAN ADDRESS TO BE ADDED] |
| We acknowledge within | 24 hours of receiving your complaint |
| We resolve within | 15 days of receiving your complaint |
What you can raise
- Content you believe is unlawful, abusive, misleading, or infringes your rights.
- Content that impersonates you, or that shows you in a private or intimate way without your consent — we act on these fastest, within 24 hours of a valid complaint.
- Anything about your personal data: access, correction, erasure, or withdrawing consent. See the Privacy Policy for what each of those means.
- A decision we made — for example content we removed, or an account we suspended.
How to report something quickly
For a specific comment or deal, the fastest route is in the app: open the item, tap the overflow menu, and choose Report. That reaches our moderation queue immediately and does not require an email. You can also block a member so you stop seeing their content. Email the Grievance Officer if you would rather have a written record, or if your complaint is about a decision we already made.
If you are not satisfied
If we do not resolve your complaint within 15 days, or you are unhappy with the outcome, you may escalate to the Data Protection Board of India for data-protection matters, or to the relevant authority under the IT Rules for content matters. Using our process first is not a precondition for your legal rights.
Policies
General support: support@lootmachi.com · Grievances: grievance@lootmachi.com